CUSTOMER SERVICES


Q&A


1) What is the price ?

The price is different for different shapes, size, thickness and quantity. Please specify the information for a accurate quote.

2) Can i have some samples?

Yes, free sample is available for small quantity. Customer have to bear the delivery cost. Please kindly give me your address and i will quote from the express company like DHL, FedEx, UPS and TNT.

3) What package can you offer?

We are professional in producing LATEX FREE SPONGE only. So we could not produce any package. We offer transparent PP bag for free. Single pack or bulk pack are both available.

4) What should i do if i want to have my own design package?

First, the minimum order quantity for package is not small. Normally 5,000 pcs up. Please kindly give us your package's size, materials, no. of color printing and quantity.  

5) How can i pay?

We accept Paypal and T/T. 

6) How do you deliver the goods?

It could be decided by customer. For small quantity, we recommend using express service. For a large quantity, we recommend you find a forwarder to manage the shipping for your company.

7) Can i have my own color for the sponge?

Yes, if you reach the production MOQ, you could customized the color you want. Just give us real sample or pantone color code.

8) Can you produce something that is completely new?

Yes! We helped many cosmetic brand to develop new products. Just give us your design and we will guide you to archive it.


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